Calay News

July 21, 2024 10:50 am
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July 21, 2024 10:50 am

Shopping Help

Our primary objective is to ensure that your purchasing experience is smooth and hassle-free. We recognize that you may have questions or concerns, and to address these, we have created a comprehensive guide that covers all aspects of the purchasing process. This guide includes information on shipping, order tracking, returns, and other pertinent details that will assist you in making informed decisions. We encourage you to review these sections carefully to gain a better understanding of our policies and procedures. Our commitment to providing exceptional customer service means that we are always available to answer any additional questions you may have.

Shopping Experience

Our top priority is to provide our valued customers with a seamless and uninterrupted shopping experience, reflective of the ease of use of our products and services. We encourage you to explore the convenience of online shopping and familiarize yourself with the features of the Calay app. We are dedicated to delivering a hassle-free shopping experience and provide you exceptional customer service and support at all times.


Calay recommends enabling cookies in your browser to enhance your shopping experience by allowing you to add items to your bag and complete the online checkout process. You can modify your cookie preferences to restrict your browser from accepting cookies or to accept them solely from specific sources. For information regarding your personal data, please visit It is important to note that Calay does not have access to any other information on your computer. If you prefer to place an order on without enabling cookies, please contact our customer service team at +1(800)-810-4601.

Our online Calay Store offers a wide array of services, catering to the needs of customers seeking to purchase gifts for their loved ones. Our store is the ideal destination for those looking for a diverse range of gift options. In the unlikely event that you need to return a gift purchased from our store, we have a comprehensive Returns & Refunds policy in place to guide you through the process. Our policy ensures that you receive a hassle-free and seamless experience when returning a product. We are committed to providing our customers with the best service and support.


Gift Cards

Calay provides a wide range of services, making it the perfect destination for purchasing gifts for your loved ones. In the event that you need to return a gift purchased from our store, please refer to our Returns & Refunds policy for further guidance.

Calay Gift Cards

Calay Gift Cards offer a convenient and stress-free solution for gift-giving, eliminating the guesswork involved in selecting the perfect present. The latest version of Calay’s gift cards caters to a diverse range of interests and recipients, providing a wide selection of products, services, and more. The flexibility of these gift cards allows your loved ones to choose exactly what they want. They can be redeemed on, the Calay app, or by calling +1(800)-810-4601, and are valid within the United States. By opting for Calay Gift Cards, you can ensure a personalized gifting experience that is both convenient and hassle-free.

How to Purchase Calay Gift Cards

Calay offers a range of gift cards that can be purchased through its website, mobile app, and physical store. Electronic gift cards are available in denominations from $10 to $500, while physical gift cards can be purchased in amounts ranging from $25 to $2000. The Calay Store also offers physical gift cards in denominations ranging from $10 to $2000. In addition to these options, Calay Gift Cards can be found at select retailers nationwide. With a Calay Gift Card, recipients can choose from a wide selection of products and services, making it the perfect gift for any occasion.

Lost or Stolen Cards

In the unfortunate event of a lost or stolen Calay Gift Card, we kindly request that customers reach out to Calay at any of our store locations or via telephone at +1(800)-810-4601. Our team will promptly issue replacement cards upon verification that the lost or stolen card has not been redeemed, and upon presentation of the original purchase receipt. Please note that Calay cannot be held responsible for any lost or stolen gift cards. This policy applies to all previous-generation Calay gift cards as well. We appreciate your cooperation and understanding in this matter and remain committed to providing exceptional customer service.
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